suchitra02
Streamlining the Insurance Claims Process with Voicebots
Introduction The insurance industry has been slow to adopt new technologies, but the trend is changing as insurance companies realize the...
top of page
Search
suchitra02
- Dec 28, 2022
- 4 min
How to Improve Customer Retention in Insurance Call Centers?
As an insurance company, attracting new customers and retaining your current customers is essential. Customer retention is vital for the...
320
suchitra02
- Dec 16, 2022
- 3 min
Potential Applications and Benefits of Voice AI in the Insurance Industry
The use of voice AI in the insurance industry can revolutionize how policies are created, claims are processed, and customers are served....
110
suchitra02
- Dec 10, 2022
- 3 min
The Impact of Voice-AI on the Insurance Industry and Its Customers
The insurance industry is transforming and adapting to new technologies and changing customer needs. This technology has the potential to...
240
suchitra02
- Nov 26, 2022
- 5 min
All About Artificial Intelligence
In our previous blogs, we have understood what a voicebot is (link) and the differences between an IVR, a chatbot, and a conversational...
110
suchitra02
- Nov 18, 2022
- 3 min
Chatbots Vs. IVR Vs. Conversational AI
Gone are the days when we used to call a call center and talk to the agent directly. All the call centers have adopted either an IVR or a...
320
suchitra02
- Nov 12, 2022
- 2 min
What is a voicebot?
A voicebot is an artificial intelligence (AI)-based software that enables callers to navigate an interactive voice response (IVR) system...
300
suchitra02
- Nov 3, 2022
- 3 min
Challenges for TPAs as call volumes rise?
Have you ever wondered why TPAs (Third Party Administrators of healthcare insurance) suddenly experience a spike in their call volumes...
320
suchitra02
- Oct 19, 2022
- 6 min
5 Reasons to move from IVR to Voice AI
Are you considering switching your IVR service to an AI-based Voice conversation system, but have questions? Worry not, because you are...
990
Satish Murthy
- Sep 27, 2022
- 2 min
Do you need to reevaluate your digital strategy?
You need a voicebot to make your digitalization effort successful! The customer behavior is always changing and evolving, especially with...
480
Satish Murthy
- Sep 3, 2022
- 3 min
Can AI Automation Help Cut Manual Errors?
Mistakes are costly and somebody must pay. The time to correct a mistake is before it is made. The causes of mistakes are, first, I...
270
Satish Murthy
- Aug 30, 2022
- 3 min
Why do some customers let their policy lapse?
It may seem baffling why customers who have already spent hard earned money to invest in life insurance, sometimes let their policies...
280
Satish Murthy
- Jun 17, 2022
- 2 min
Insurance call center agents ignoring complaints? Leads to low NPS
Insurance companies have been around since the beginning of time and are still doing business today. They have evolved over the years but...
300
Satish Murthy
- Jun 8, 2020
- 2 min
Alphanumerics on Qualyon Voicebot over the Phone
At many call centers, Inbound phone conversation often centers around checking status. And alphanumerics play a significant role....
931
Satish Murthy
- May 27, 2020
- 3 min
Voicebot vs Voicebot-Over-The-Phone
Voicebot is an AI-based interactive machine with which human-machine conversations are possible today. These voicebots are trained to...
500
Satish Murthy
- Oct 3, 2019
- 1 min
Hindi NLU: Elegance in Giving and Taking
While researching Natural Language Understanding (NLU) for Hindi a while back, I came across something that I found interesting....
530
Satish Murthy
- Oct 3, 2019
- 2 min
Case Study: Automated Marketing Calls
Here are some statistics that might interest you from the Automated Marketing Calls made using Qualyon Outbounder. These calls were made...
730
Satish Murthy
- May 21, 2019
- 2 min
A Polyglot of a Voice Bot
Qualyon Outbounder, which is a Voice Bot designed to make outbound phone calls, recently added the unique capability of being able to...
600
bottom of page