Qualyon processes two broad categories of personal information when you use our products and services:
Your personal information as a developer customer (or potential developer customer) of Qualyon - information that we refer to as Customer Account Data, and
The personal information of your end users’ who use or interact with your application that you’ve built on Qualyon’s platform - this category contains both your Customer Usage Data(e.g., communications metadata) and your Customer Content (e.g., the contents of communications).
Qualyon processes these categories of personal information differently because the direct relationship we have with you, our customer, is different than the indirect relationship we have with your end users
Your Personal Information
Qualyon collects and processes your personal information:
When you visit a Qualyon public-facing website like qualyon.com, or qweb.qualyon.com, sign up for a Qualyon event, or make a request to receive information about Qualyon or our products, like a whitepaper or a newsletter;
When you contact Qualyon’s Sales Team or Customer Support Team; and
When you sign up for a Qualyon account and use our products and services.
We call this personal information Customer Account Data.
Data protection (aka privacy) laws in certain jurisdictions, like the European Economic Area (EEA), differentiate between “controllers” and “processors” of personal information. A controller decides why and how to process personal information.
A processor processes personal information on behalf of a controller based on the controller’s instructions. When Qualyon processes your Customer Account Data, the Qualyon entity with whom you are contracting is acting as a controller.
Broadly speaking, we use Customer Account Data to further our legitimate interests to:
understand who our customers and potential customers are and their interests in Qualyon’s product and services,
manage our relationship with you and other customers,
carry out core business operations such as accounting and filing taxes, and
help detect, prevent, or investigate security incidents, fraud and other abuse and/or misuse of our products and services.
Qualyon will store your Customer Account Data as long as needed to provide you with our services and to operate our business. If you ask Qualyon to delete specific personal information from your Customer Account Data, we will honor this request unless deleting that information prevents us from carrying out necessary business functions, like billing for our services, calculating taxes, or conducting required audits.
Your End Users' Personal Information
Your end users’ personal information typically shows up on Qualyon’s platform in a few different ways:
Communications-related personal information about your end users,like your end users’ phone numbers for number-based communications, IP addresses for IP-based communications, or device tokens for push notifications, show up in our systems when you use or intend to use this information to contact your end user through use of our products and services.
Your end users’ personal information may show up in “friendly names,” which are strings you provide, if you choose to include your end users’ personal information as part of a string.
Your end users’ personal information may also be contained in the content of communications you (or your end users) send or receive using Qualyon’s products and services.
We call the information in the first two bullets above Customer Usage Data. The information in the third bullet is what we refer to as Customer Content.
As noted above, data protection (aka privacy) law in certain jurisdictions, like the EEA, differentiate between “controllers” and “processors” of personal information. When Qualyon processes Customer Content, we generally act as a processor. When we process Customer Usage Data, we act as a processor in many respects, but we may act as a controller in others. For example, we may need to use certain Customer Usage Data for the legitimate interests of billing, reconciling invoices with telecommunications carriers, and in the context of troubleshooting and detecting problems with the network.
We use Customer Usage Data and Customer Content to provide services to you and to carry out necessary functions of our business as a communications service provider. We do not sell your end users’ personal information and we do not share your end users’ information with third parties for those third parties’ own business interests.
Details regarding how long your end user personal information may be stored on Qualyon systems and how to delete, access, or exercise other choices about end user data will depend on which Qualyon products and services you are using and how you are using them. For that reason, our API docs for each of our products and services are the best place to find more detailed information about managing end user data collected and stored in connection with your use of our products and services.
We do not sell or allow your Customer Account Data to be used by third parties for their own marketing purposes, unless you ask us to do this or give us your consent to do this. Further, we do not sell your end users’ personal information (whether contained in Customer Usage Data or Customer Content). And, we do not share it with third parties for their own marketing or other purposes, unless you instruct us to do so.
When you use our account portal, or our other products and services, personal information of you and your end users processed by Qualyon may be transferred to an international location away from your country, where our primary processing facilities may be located, and possibly to other countries where we or our service providers operate. These transfers will often be made in connection with routing your communications in the most efficient way. If you have specific legal or policy requirements that doesn't fit this system, please talk to us for options.
We hope we can resolve any disputes relating to our data protection practices between us. You can raise your concern or dispute by emailing our Privacy Team at firstname.lastname@example.org
We use appropriate security measures to protect the security of your personal information both online and offline. These measures vary based on the sensitivity of the personal information we collect, process and store and the current state of technology. We also take measures to ensure service providers that process personal data on our behalf also have appropriate security controls in place.